:root{color-scheme:dark;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:#171717;color:#ededed}*{box-sizing:border-box}body{margin:0}button,input{font:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:240px minmax(420px,.95fr) minmax(420px,1.25fr);background:#171717}.sidebar{border-right:1px solid #333;background:#202020;padding:18px}.brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.brand h1{margin:0;font-size:18px}.brand span{color:#a7a7a7;font-size:13px}.nav-list{display:grid;gap:8px}.nav-item{display:flex;justify-content:space-between;align-items:center;color:#d9d9d9;background:transparent;border:1px solid transparent;border-radius:6px;padding:10px 12px;cursor:pointer}.nav-item.active,.nav-item:hover{background:#2c2c2c;border-color:#454545}.queue-panel{border-right:1px solid #333;min-width:0}.toolbar{height:62px;display:flex;align-items:center;gap:10px;padding:12px;border-bottom:1px solid #333}.search{flex:1;display:flex;align-items:center;gap:8px;background:#242424;border:1px solid #3b3b3b;border-radius:6px;padding:0 10px}.search input{width:100%;height:36px;color:#f2f2f2;background:transparent;border:0;outline:0}.refresh-status{flex:0 0 auto;color:#aaa;font-size:12px;white-space:nowrap}.icon-button{width:38px;height:38px;display:inline-grid;place-items:center;background:#2a2a2a;color:#f2f2f2;border:1px solid #444;border-radius:6px;cursor:pointer}.ticket-list{height:calc(100vh - 62px);overflow:auto}.ticket-row{width:100%;text-align:left;color:inherit;background:transparent;border:0;border-bottom:1px solid #303030;padding:14px 16px;cursor:pointer}.ticket-row:hover,.ticket-row.selected{background:#232a31}.row-top,.metadata,.detail-heading,.actions{display:flex;align-items:center}.row-top{justify-content:space-between;gap:12px}.summary{margin-top:7px;line-height:1.35}.metadata{gap:10px;margin-top:8px;color:#a9a9a9;font-size:12px}.state{display:inline-flex;width:fit-content;border-radius:999px;padding:3px 8px;background:#3a3a3a;color:#e4e4e4;font-size:12px;text-transform:uppercase}.state.aged{background:#59343a;color:#ffb3bd}.state.new{background:#294363;color:#b8d8ff}.state.claimed{background:#294b37;color:#bceac9}.detail-panel{min-width:0;padding:24px;overflow:auto}.detail-heading{justify-content:space-between;gap:18px;align-items:flex-start}.detail-heading h2{margin:10px 0 0;font-size:22px;line-height:1.25}.open-link,.primary-action,.danger-action{display:inline-flex;align-items:center;gap:8px;border-radius:6px;text-decoration:none;border:1px solid #545454;color:#f7f7f7;background:#2b2b2b;padding:9px 12px;cursor:pointer}.facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:24px 0}.fact{border-bottom:1px solid #333;padding-bottom:10px}.fact span{display:block;color:#999;font-size:12px;margin-bottom:4px}.fact strong{font-size:14px;overflow-wrap:anywhere}.actions{gap:10px;flex-wrap:wrap}.primary-action{background:#316746;border-color:#43885e}.danger-action{background:#6f3434;border-color:#914848}.status-line,.detail-loading{margin-top:14px;border-radius:6px;padding:10px 12px;color:#d8e9ff;background:#243447;border:1px solid #38516d}.assignment{width:fit-content;margin-top:8px;border-radius:4px;padding:3px 7px;font-size:12px}.assignment.unassigned{color:#f5d99a;background:#4b3c22}.assignment.assigned{color:#bceac9;background:#294b37}.detail-loading{color:#cfcfcf;background:#242424;border-color:#333}.detail-content{display:grid;gap:18px;margin-top:24px}.detail-section{margin-top:26px;border:1px solid #333;border-radius:8px;background:#202020;padding:16px;color:#cfcfcf}.detail-section h3{margin-top:0;margin-bottom:12px;font-size:14px;color:#f1f1f1;text-transform:uppercase}.rich-text{display:grid;gap:12px}.rich-text pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;color:#e1e1e1;font-family:inherit;line-height:1.45}.rich-text img,.image-grid img{display:block;max-width:100%;max-height:520px;border:1px solid #3c3c3c;background:#111}.image-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.attachment-list,.note-list{display:grid;gap:10px}.attachment{display:grid;gap:4px;color:#f2f2f2;text-decoration:none;background:#282828;border:1px solid #3d3d3d;border-radius:6px;padding:10px 12px}.attachment:hover{border-color:#6b6b6b}.attachment small,.muted{color:#aaa}.note{border-top:1px solid #333;padding-top:12px}.note:first-child{border-top:0;padding-top:0}.note header{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;color:#aaa;font-size:12px}.error-banner,.empty{margin:14px;border-radius:6px;padding:12px;background:#3f2525;color:#ffd4d4}.empty{background:#242424;color:#aaa}.detail-empty{margin:0}.spin{animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 980px){.app-shell{grid-template-columns:1fr}.sidebar,.queue-panel{border-right:0}.ticket-list{height:auto;max-height:48vh}}